Returns and Refunds

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return item(s) within 30 days of receipt. Products must be returned to our warehouse for a full refund. Return shipping costs are generally the responsibility of the customer.

Items must be in their original condition, including tags, packaging, and all components. We do not accept items that have been worn, damaged, washed, or altered.

cbsoaps is not responsible for items lost during the return process.

All refunds are processed after receipt and inspection of the returned item. Refunds may take 5–7 business days to appear on your original payment method.

To initiate a return, please contact our customer service at [email protected]. We will respond within 48 hours.

Delayed Delivery
Our policy does not provide refunds for delayed deliveries. Customers should consider estimated delivery times when placing orders. We are not responsible for delays caused by circumstances beyond our control, such as strikes, adverse weather, or delivery service issues.

Missed or Failed Delivery
cbsoaps cannot be held responsible if the delivery address is incorrect or incomplete, or if packages are not collected on time from a pickup point. Additional delivery fees may apply if the carrier offers a new delivery.

Refund Request for Damaged Items
To request a refund for a damaged item, clear photos of the damage are required. Partial refunds may be granted for items not in original condition, damaged, missing parts, or returned after 30 days.

Sale or Promotional Items
Sale items may be eligible for a refund. Promotions (e.g., “Buy 2, Get 1 Free”) may affect the refund amount. Free items from promotions cannot be returned.

Exchanges
We only replace items if defective or damaged. Return shipping costs are your responsibility and are non-refundable. Delivery times for exchanges may vary. For items valued over $75, we recommend using a tracked shipping service.